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LEGAL & PRIVACY

Privacy Notice

Updated 7th June 2019


What is personal data?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

You are not required to provide the personal data that we have requested, but, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Air Charter Service’s data protection and privacy measures are governed by the (i) the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998 (“Data Protection Legislation").

For the purposes of Data Protection Legislation, we Air Charter Service collects personal data for customers such as contact details for the purpose of providing services or sending marketing communications, Air Charter Service will be data controller. Where Air Charter Service are provided with information from a third party or a customer relating to a passenger that we are arranging a charter for we are data processors and will only process such data in accordance with the customer’s instructions.

What personal data will Air Charter Service collect about me?

  • When you use an Air Charter Service to purchase a service, purchase a product, contact us or complete an online form, we may collect a variety of information, including, but not limited to; your name, job title, mailing address, telephone number, email address, passport details, credit/debit card or bank details.
  • Where you use the website www.aircharter.com.hk (“Website”), we may collect technical data such as IP addresses and cookie ID. For more information around how we use cookies please see our Cookie Policy.

How is my personal data collected?

You may directly provide your personal data to us, or we may collect your personal data from third parties, such as customers providing your passenger details for the purpose of arranging a charter. We may also collect information from publically available sources.

How data used and what is Air Charter Service’s basis for processing?

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data. Please contact Air Charter Service if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To register you as a new customer and verify your identity(a) Identity
(b) Contact
Performance of a contract
Required by law
To process and deliver the services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(c) contacting you and corresponding about the services we provide to you
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
Performance of a contract
Necessary for our legitimate interests (to recover debts due to us)
To create, develop, offer, operate, deliver, and improve our products, services, content and personalised advertising.(a) Identity
(b) Contact
(c) Transaction
Legitimate interests
For loss prevention and anti-fraud purposes, or national security matters(a) Identity
(b) Contact
(c) Financial
(d) Transaction
Required by law
To respond to queries and enquiries(a) Identity
(b) Contact
Legitimate interests
To keep you informed and may include communication by post, telephone, SMS or email, about us and our business partners’ content, products and services, events and special offers.(a) Identity
(b) Contact
Consent (where you are consider a consumer)
Legitimate Interests (where you are a business customer)

When will Air Charter Service contact me?

  • In relation to any service, activity or online content you have signed up for in order to ensure that Air Charter Service can deliver, e.g. to ensure payment of your charter, offer other charter related services or upgrades, or to enquire whether you’re in need of our services.
  • In relation to any correspondence we receive from you or any comment or complaint you make about Air Charter Service.
  • To invite you to participate in voluntary surveys about the Air Charter Service. To update you on any material changes to the Air Charter Service’s policies and practices.
  • To keep you informed periodically on relevant products and services that we think may be of interest to you. Types of communication include quarterly newsletter updates, Cloud magazine, Air Charter Service Flyer or emails such as empty legs and passenger/cargo charter availabilities.

If you wish to adjust what information we use or choose to opt out, you can do so at any time by contacting us to update your preferences.

How long will Air Charter Service keep my personal data?

We retain your personal data as long as it is necessary and relevant for our operations. Generally, we keep personal data in accordance with our internal retention procedures, which are determined in accordance with our regulatory obligations and good practice. In addition, we may retain personal data relating to previous booking activity to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal data, we anonymise part of the data for analytical purposes and dispose of the rest in a secure manner. If you have any questions in relation to our retention periods, please contact us at dataprotection@aircharterservice.com

Will Air Charter Service share my personal data with anyone else?

At times Air Charter Service may make certain personal data available to:

  • strategic partners that work with Air Charter Service to provide products and services, such as when we share your personal data with an airline in order to book your flight.
  • with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
  • with third party consultants selected by Air Charter Service.
  • to protect the rights, property or safety of Air Charter Service customers of for the purpose of fraud prevention, law enforcement or national security.
  • within the Mountfitchet Group group.

Air Charter Service will never sell your personal data and it will only be shared by Air Charter Service to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

What rights do I have in relation to my personal data?

Under certain circumstances, you have rights under Data Protection Legislation in relation to your personal data. These include the right to:

  • Request access to your personal data;
  • Request correction of your personal data;
  • Request erasure of your personal data;
  • Object to processing of your personal data;
  • Request restriction of processing your personal data;
  • Request transfer of your personal data;
  • Right to withdraw consent.

You can help ensure that your contact information and preferences are accurate, complete, and up to date or make a request to exercise your rights by contacting our Data Protection team.

Can I delete my data?

Yes in some cases you will be able to. To make a deletion request please contact our Data Protection team at dataprotection@aircharterservice.com

Will Air Charter Service employees have access to my personal data?

To make sure your personal data is secure we communicate our privacy and security guidelines to all Air Charter Service employees and strictly enforce privacy safeguards within Air Charter Service.

How do I contact Air Charter Service?

For any queries or comments about this privacy policy or updates, amendments and corrections to your records, or for personal data requests, please contact dataprotection@aircharterservice.com or by post to: Data Protection Team, Air Charter Service, Millbank House, 171-185 Ewell Road, Surbiton, Surrey, KT6 6AP.

If you wish to make a complaint about how we use your information, please contact our Data Protection team. You can also contact the local data protection authority.

Loyalty Scheme Terms & Conditions

  1. The Air Charter Service Loyalty Scheme is open to any person who makes any booking with the London office of Air Charter Service Plc (ACS) for an executive jet or similar passenger charter flight with 19 passengers or less, with the exception of airline employees who are not eligible for the Loyalty Scheme. To begin collecting loyalty points you (“the booker”) must first be enrolled in the Air Charter Service plc loyalty scheme. Cargo charters are excluded from the loyalty scheme.
  2. Loyalty points will only be awarded once the charter has been completed and paid for in full.
  3. Loyalty points may be cashed in immediately after the completion of your second charter, or accumulated so that the booker may receive a gift of greater value once sufficient points have been collected.
  4. Loyalty points which have not been claimed within two years of the charter date will become void and unredeemable.
  5. Loyalty gifts will be available only when the total number of points is greater than the values of 3,500, 5,000, 10,000 or 25,000.
  6. All of the loyalty scheme gifts are subject to availability and in some cases where gifts are limited edition products, Air Charter Service reserves the right to cancel or change these items.
  7. Loyalty gifts are non-refundable, exchangeable, replaceable, redeemable or transferable for cash or credit under any circumstances.
  8. By redeeming loyalty gifts, the booker releases ACS and its parent company, subsidiary companies and affiliates from any and all liability regarding the redemption or use of points or gifts.
  9. Loyalty gifts must be redeemed in accordance with the literature. ACS and participating merchants are not responsible for replacing lost, stolen, mutilated or damaged certificates, vouchers or tickets.
  10. ACS reserves the right at any time to modify or cancel any loyalty gift.
  11. Certificates, vouchers or tickets are valid at participating merchants only, until the expiration date stated therein.
  12. Fulfilment of the certificates, vouchers or tickets is the sole responsibility of the applicable participating merchant and use of any such certificate, voucher or ticket is subject to any additional restrictions stated therein.
  13. Loyalty points accrued in the scheme do not constitute property of the booker and are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other accounts or scheme.
  14. Loyalty gifts of a smaller value than the total number of points may be awarded and the remaining points will maintain validity for the normal two year period from date of the charter.
  15. Loyalty gifts may not be claimed by any third party.
  16. Donations may be made to a charity of the booker's choice upon the booker’s specific request and will be made by ACS on behalf of the booker. This is to ensure the bookers' details remain confidential at all times.
  17. ACS is not responsible for products and services from third party suppliers. These are, of course, offered according to that particular supplier's own terms and conditions.
  18. Once loyalty gifts are distributed or claimed by the booker, ACS holds no responsibility for Health and Safety, operational or any other issues arising as a result of the gift.
  19. ACS can withdraw or cancel the scheme including but not limited to conversion rates for points or loyalty gifts or any individual account at any time. ACS shall always give notice of any such changes.
  20. ACS may change the terms and conditions of the scheme. A copy of these will be available on our website at all times.
  21. ACS shall be entitled to terminate any booker’s membership of the Air Charter Service Loyalty scheme and forfeit the points accrued to any booker if that booker at any time abuses the scheme.
  22. Air Charter Service plc loyalty scheme is open to residents of the UK, Ireland and USA only.
  23. ACS’ failure to enforce any particular term or condition does not constitute a waiver of that term or condition.
  24. All questions or disputes regarding eligibility for the scheme or the eligibility of points or conversion of points shall be resolved by ACS in the exercise of its absolute discretion.
  25. The beneficiary should have the consent of his/her employer before accepting the reward.
  26. nused membership accounts will become null and void after 2 years.

Changes

We will occasionally update this privacy policy. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using the contact details we hold for you for this purpose. We encourage you to periodically review this policy to be informed of how we use your information.

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